Client Success Policy
We are committed to delivering measurable ROI and predictable growth for your business.
If our marketing campaigns fail to hit the agreed KPI benchmarks within 90 days, we will continue working for free until those key performance targets are fully met.
To qualify for our performance assurance, your team must meet standard collaboration requirements.
Questions? Email info@agency.com
Our performance guarantee reflects our confidence in our data-driven strategies. We audit your funnel, optimize paid channels, and continuously test messaging to ensure steady pipeline expansion.
Guarantee Eligibility:
To maintain eligibility for the success guarantee, clients must:
Provide timely ad creative approvals
Maintain active ad spend budget
The guarantee does not cover:
Unilateral ad budget reductions below agreed minimum thresholds.
Failure to provide necessary website and tracking pixel access.
Delays in lead follow-up exceeding 24 hours by client sales team.
Major unapproved alterations to conversion landing pages.
We reserve the right to audit campaign setup and tracking accuracy prior to issuing service credits or extended work.
Performance KPI
Key metrics like Cost Per Acquisition and Return on Ad Spend are baseline indicators set during initial onboarding.
Clear Growth Metrics
All campaign metrics are tracked in real-time through transparent client dashboards. We establish baseline metrics during the discovery phase and review progress weekly to keep performance aligned with your revenue goals.
Terms
Custom service guarantees apply exclusively to enterprise and growth-tier marketing packages. Scope changes during the campaign cycle may adjust timeline expectations and benchmark targets as agreed upon in writing.
If external factors impact performance, our strategists conduct immediate diagnostic audits to pivot channel spend and optimize your digital conversion funnels.
Contact Us
Have questions about our guarantee? Email info@agency.com